Returns and Refunds

Effective Date: Jan 2025

Business Name: SlotPro

Website: https://slotpro.nz

Thank you for choosing SlotPro. We’re committed to delivering high-quality products and ensuring a seamless and fair returns process. Please carefully review our updated policy below.

Returns Policy

We keep returns simple. To qualify for a credit or refund, the following conditions apply:

• Returns Within 7 Days of Dispatch: Full credit will apply, provided the goods meet return eligibility criteria.
• Returns Between 8–28 Days of Dispatch: A 20% handling charge will apply.
• Returns Between 29–59 Days of Dispatch: A 50% handling charge will apply.
• Returns After 60 Days: Goods are non-returnable.

All returns must be pre-approved with a Return Authority issued by SlotPro. Returns without authorisation cannot be accepted.

Return Eligibility Criteria

To be eligible for return:

• Goods must be unused, in original packaging, and in resalable condition.
• A valid proof of purchase is required.
• Custom-cut, milled, anodised, powder-coated or otherwise modified profiles are strictly non-returnable.
• Standard profile lengths (500mm, 1000mm, and 5800mm) are returnable if in unused, resalable condition.
• Custom-cut panels or special-order items are also non-returnable unless faulty.

How to Initiate a Return

To initiate a return, please contact our team with the following details:

• Your order number
• Your name and contact information
• A brief description of the reason for return

Contact Us: [email protected] | 0800 00 28 32

We’ll provide a Return Authority and guide you through the process.

Faulty Goods

We stand behind our products and will accept returns of faulty goods in line with the Consumer Guarantees Act 1993. Faulty goods may be repaired, replaced, or refunded at our discretion and subject to stock availability.

To help us process a faulty goods return, we may request:

• Your contact details
• A clear description of the issue
• Photos, particularly if the item was damaged in transit

Additional Information

• Freight Charges: Freight is non-refundable. If an order qualified for free shipping but is returned, outbound shipping charges may be deducted from any refund. Return shipping is the customer’s responsibility unless the return is due to a fault or our error.
• Liability: SlotPro’s total liability is limited to the replacement cost of goods supplied. In all cases, total liability will not exceed the original purchase price of the product.
• Refund Processing: Approved refunds will be processed using the original payment method. Please allow 5–10 business days for funds to appear, depending on your payment provider.

Policy Updates

SlotPro reserves the right to amend this Return & Refund Policy at any time. The latest version will always be available on our website.